JOB OPPORTUNITIES
WORK FROM HOME!
PARTNERSHIP WITH ARISE
In order to bring you more work at home programs, we have partnered with a large network company, a proven work from home network that was first created to provide jobs to those with disabilities. These work at home professional job opportunities are perfect for parents, stay at home parents, students, anyone with a disability unable to work a brick and mortar job as well as the military and their spouses, just to name a few.
ABOUT OUR VIRTUAL JOBS
COMPANY GROWTH
D.R Tax Solutions & Services, LLC has been offering these helpful work at home customer service job opportunities for well over two years in addition to our brick and mortar tax office. We have helped dozens of individuals find work from home that provide steady income. We are open and available to support our Customer service professionals 6 days a week from 9:00am-5:30pm to help get you going in the right direction.
Essentially, our role is to provide you with our corporation's services and aid you in getting your own office set up with advice. We have tried and true tested methods to ensure success.
EARNING POTENTIAL
This based solely on YOU. All you need is high speed internet, a computer, and depending on the client, a phone line.
Arise only partners with corporations. By going through D.R. Tax Solutions & Services, LLC, you can service telecommunications companies, wireless service providers, cruise lines, theme parks, computer companies, road side assistance and major retailers. There are always clients available from which to choose! We help you avoid typical work at home scams- no envelope stuffing here.
We pay you bi-weekly and on time through direct deposit, PayPal, or check.
BENEFITS TO YOU
Most states have pretty large business licensing fees with severe tax implications. The cost to have a business account is not free. By partnering with us, you are able to service your chosen Arise client as a 1099 independent contractor. What does that mean? This means that you are in control of your life. You choose your days, hours and when you take vacation. No questions asked. Schedule your time in 30 minute intervals if you wish. Have an emergency and need to take time off? No need to ask for permission. You are your own boss.
Other benefits include performance bonus, referral bonus with unlimited earnings and deep discounts on bookkeeping or tax services with our company.
Any background fees ($9.99) and certification fees up to $100 will be reimbursed after 90 days of service with us.
OFFERINGS AVAILABLE
This list is subject to change as positions are filled
HOME WARRANTY CUSTOMER SERVICE
Professional Guidance
Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
• Respond to general inquiries.
• Describe the services, plans, and requirements.
• Process change of address requests.
• Accept and process requests for informational materials.
• Research and resolving customer complaints. Performing callbacks as a customer resolution
• Responding to billing clarification as well as claim status questions and inquires
• Transfer calls to Clients Customer Service when required.
• Facilitate three-way conferencing and scheduling between customers and service providers
ROADSIDE ASSISTANCE CUSTOMER SERVICE
Client Subtitle
What to Expect
•24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to the client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed Keys to Success:
• This is a best-fit Opportunity a call center wanting to service from 8: 00 AM-Noon EST and/or 4:00 PM – 8:00 PM EST as 50% of intervals offered fall in these drive time windows
• A working knowledge of google maps and other mapping resources.
THEME PARK CUSTOMER SERVICE
$8.00-$9.00 per hour
What to Expect
• Assisting customers with reservations for Lodgings, Dining Plans, Tickets, Air, Packages, or asking a general question about those areas.
• Call Centers will service the Program by providing high-level customer service to existing and new guests while matching their wishes and desires with relevant Theme Park products and services.
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account, representatives
VACATION RENTAL PROPERTIES CUSTOMER SERVICE
$13-$14 per hour
What to Expect
• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account, representatives
CAR RESERVATIONS CUSTOMER SERVICE
What to Expect
Responding to general inquiries
Providing information regarding the car rental center location in question
Respond to inbound sales and customer service inquiries from client’s customers
Answer inbound calls for customers requesting general information regarding services provided and location-specific information. To include hours of operation, rental policies, location wayfinding, etc.
Agents assist customers in reserving a vehicle and must use sales tactics such as assuming the sale and overcoming objections. The agent will need to input reservation and all pertinent information into the client system
CRUISE LINE CUSTOMER SERVICE OR SALES
What to Expect
• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account, representatives
TV/MEDIA CUSTOMER SERVICE
What to Expect:
• Assist callers with billing inquiries
• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Code the sale accurately and completely for the installer
• Knowledge of Media Company processes and policies
• Build trust and rapport with the customer through clear, respectful interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer
TAX SOFTWARE CUSTOMER SERVICE
What to Expect:
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via phone video chat, focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments.
• Ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Use SmartLook™ screen share to assist customer via one-way video. Document all issues, resolution and follow up actions.
HOME AND GARDEN SUPPLIES CUSTOMER SERVICE
• Assisting customers with product questions
• Placing new orders
• Handling existing orders: returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information
UTILITIES COMPANY CUSTOMER SERVICE
Review, analyze and respond to customer billing inquiries
Upsell eligible customers home warranty solutions
Resolve customer issues or questions
Processing payment deferrals and installment plans
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Strive to resolve the customer issues on the first call
Demonstrate knowledge of client processes and policies
Build trust and rapport with the client's customers through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand “client call flow” and Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation
BUSINESS SOFTWARE CUSTOMER SERVICE
•Interact with client customers via phone, focusing on process related questions, data entry and navigation.
•Research, analyze and determine an appropriate course of action for client customers.
•Be a positive representative for Intuit and the client product; take a caring and empathetic approach to customer interactions.
•Articulate how to use the client product accurately and efficiently resolve customer inquiries on the first contact. This includes having a thorough understanding of client's suite of products and educating customers on those that best meet their needs.
•Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
•Act as a technical resource when assisting customers to resolve problems with devices and equipment.
VOICE RESPONSE DATA ENTRY (BILINGUAL IN FRENCH AND ENGLISH)
You will provide real-time interactive voice response (IVR) correction by listening to customer voice clips (“utterances”) of live calls (in English and French) and capturing the appropriate concept or data and entering the information into an innovative system. You will support a variety of clients. Clients may be removed or added to the program. The nature of the service is moving live calls along that are in a set pattern or a “call flow process” in which the IVR could not recognize certain words (gets stuck). The IVR system needs your assistance to move the call on in less than a second to avoid customer dissatisfaction. There is no interaction with customers. This is a real-time data entry only program.
OUR TESTIMONIALS
I am very thankful I was referred to this page. It was a lifesaver for me because I had to work from home due to a family illness. I could not be happier with the customer service that was provided to me AND the biweekly paycheck that was deposited to my bank account exactly as promised! So thankful!
Jenny Balder
This company is amazing! I was skeptical in the beginning because I had to put a little money up front for certification for the client I work with. I understand the process completely now. I mean, hey, if you are going to be a stylist or builder, you have to pay fees to become licensed. Thankfully D.R. Tax Solutions & Services gladly refunded my certification fees after my 90 days of work. I have also made killer money referring others!
Quentin Davis
YES! I love helping others! Thank you D.R. Tax Solutions & Services for providing this opportunity and for the great support! Pay like clockwork and unlimited earning potential. I highly recommend the referral program for extra bucks! I wish I had started sooner! As promised, my initial investment was refunded after my 90 days! Great, honest and reliable company! Thank you!
Sandy Jones
HOW TO GET STARTED
You will have the flexibility to choose your own hours (in 30-minute increments). You may choose to take certain days or hours off for any reason. You will be your own boss that sets your own schedule (Independent Contractor position). However, the work will be contracted with D.R. Tax Solutions & Services, LLC and you will be expected to be a good representative of our company. You are only asked to commit to a minimum of 15 hours/week, but are encouraged to work more if possible
You will be paid twice monthly (mid and end month) via direct deposit. If you would rather have a check mailed, we can accommodate your request, it just might take a couple extra days beyond the direct deposit date.
The first step to get started is to visit www.ariseworkfromhome.com. You will see an ORANGE register now button. Click that button and begin the registration process (create profile). You will go through a background check (reimbursable if you service 90 days). Don't worry, only certain criminal convictions MAY prevent employment.
You will need to be approved by D.R. Tax Solutions & Services, LLC. Send a request to join by typing our Federal Identification Number 82-3973443 (no dashes) or our IBO # 95305, then hit the magnifying glass and the company name will appear. Request to join.
Please send us an email once you have completed this step and we will go in and approve you.
You will then need to sign a non-disclosure agreement and a CSP agreement. Once you complete that step, we will finalize your employment and you then may see the Fortune 500 clients available for servicing. Just before finalizing your employment, we will send additional information on what to expect in the next steps.
There are several companies that D.R. Tax Solutions & Services, LLC contracts with. You may choose any of these companies that piques your interest. Starting pay will depend on the client you choose. This information will be provided once you express an interest with us about a specific client. You will need to choose a client within 90 days or your profile will no longer be active.
You will go through a computer check to make sure you are up to date. You will also take a short client chosen language assessment to make sure you speak and understand clearly.
Once assessments have been passed, you may finalize your choice and get ready to start earning money
CONTACT
Questions, comments or requests? Feel free to reach out, we’d love to hear from you.
